AUSTRALIA NEW ZEALAND INSTITUTE
+61 2 9415 1999
+6 (03) 2116 5926
info@anzinstitute.com
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Developing Human Capital
BUSINESS LENDING SKILLS
BUSINESS FINANCE SKILLS
Applied Management Skills
Financial Industry Skills
Financial Management Skills
Special Interest Courses
Senior Management
1. Design Thinking
2. Strategies to High Performance
Business Improvement Programmes
1. Managing Costs and Wastage
2. Business failure – prevention and recovery
Excellent Customer Management
1. Unusual Customer Service
2. Customer Service Failure and Recovery
Internal Audit & Financial Control
1. Setting up an Internal Auditing Function
2. Toolkit for Internal Audit Competency
People Development
1. Training the Virtual Trainer
2. Entrepreneurship and Self-employment
3. Financial Intelligence @Work
4. The Branch Manager as the CEO
General Leadership Development
1. Foundation of Effective Leadership
2. People Engagement Leadership
3. Discovering Leadership, Developing Leaders
4. Teamwork Makes Dreams Work!
5. Ethical Work Culture and Effective Teams
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Applied Management Skills
CERTIFICATE IN CRITICAL THINKING AND PROBLEM SOLVING
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E-LEARNING PROGRAMME
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CERTIFICATE IN COMMUNICATION SKILLS
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CERTIFICATE IN MANAGING CHANGE
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CERTIFICATE IN WORK PLANNING AND CONTROL
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CERTIFICATE IN LEADERSHIP PRACTICE
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CERTIFICATE IN MANAGING RISKS AT WORK
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CERTIFICATE IN CUSTOMER MANAGEMENT
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